Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Handy Fairies.
Simply fill out one of the forms on our website, as you provide information about your house and schedule, we will contact you within 24h.
Yes, most of the time. Due to nature of cleaning business, we are able to let you know we will clean your place either in the AM or PM. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
Cleaning supplies are included by default. But some home owner prefer us to uses the products they like and there isn’t any cross-contamination from house to house.
Payment is due upon the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.
Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.
We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button.
It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.
Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.
For the bigger size of the job, we may send 2 up to 4 cleaning technicians.
Here’s a listing of what gets cleaned in every room of your house during a maintenance/regular cleaning.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.
A Beautiful, Clean Home
Book your cleaning today to get your home shining
Bathrooms: A powerful, deep clean that sanitizes and revitalizes.
Bedrooms: Complete cleaning of all floors and surfaces to refresh your room.
Living Areas: A long lasting clean that will leave your living areas stunning!
Kitchens: Thorough cleaning and sanitization of all kitchen surfaces and appliances.
